Common Questions FAQOrdering Information FAQPost Sale FAQShipping FAQ

Ordering online is easy!

Step 1 - Find your items based on the product specifications. Do not place an order based on the picture as the pictures are not always 100% accurate. Click the product and click on "Add to Cart". You can change the quantity desired on the cart page.

Step 2 - In your shopping cart, you can change quantity, remove items, continue shopping, or check out. Your price for the items and shipping will automatically calculate here.

Step 3 - If you are ready to check out, click the "Checkout" button on the bottom right-hand side of the page. If you are an existing customer you can log in here. If you don’t have an account with us, press “Continue as Guest”, and fill out a few quick fields. When you’re done, you will have the option to save your information for faster checkouts in the future. DrillSpot only sends e-mails based on your orders, never junk or spam.

If you need a guaranteed overnight shipment, you must place your order over the phone by noon MST (M-Th). (Please note that not all items are available for overnight shipping.)

If you have any questions or would prefer to place your order by phone, please feel free to call M-F, 8 am to 4 pm MST at (720)204-3660. We also have a live chat option at the top of every page.

  • Are you the manufacturer?

    DrillSpot is an Industrial Supply store and not a manufacturer. We offer a selection from hundreds of manufacturers.

  • Can you cross match the model number that is on my product?

    We offer over 500,000 products from hundreds of manufacturers and will do our best to cross match products with what we currently carry. For the best information, we recommend contacting the manufacturer directly to obtain the correct replacement model number.

  • Can you install your products?

    Because we are an online retailer, we do not offer installations. We strongly advise consulting with a professional technician and arranging installation with an approved contractor before completing the order process to avoid incorrect product application.

  • Can you ship me a sample product?

    Since we are not the manufacturer, we do not offer sample products.

  • Do you have a catalog?

    As an online Industrial Supply store, the website DrillSpot.com is our catalog.

  • Do you price match or offer re-seller pricing?

    We offer our best and lowest price on Drillspot.com everyday.

  • How long are your prices good for?

    Our prices are as listed on our website and they are subject to change at any time without notice.

  • Is your website secure?

    DrillSpot utilizes Secure Sockets Layering, or SSL certificates, which ensure that all information you provide is encrypted during the transmission process when purchasing online. Additionally, our payments are processed securely by a PayPal secure payment service. We are also registered with the Better Business Bureau, and you can feel free to check out our customer feedback on our website and on Google, Reseller Ratings, and other reputable partners.

  • Can I fax or e-mail a purchase order?

    You may fax a Purchase Order to 720-249-2973 or email [email protected] as a means of sending order information (i.e. shipping, billing, etc); however, we cannot process Purchase Orders as a form of payment themselves. All orders do require payment via credit card to process.

  • Do you include a packaging slip?

    Most, but not all, of our orders are shipped with a packaging slip. If your order contains a packaging slip, it will not contain any pricing information. Should you need a receipt or invoice, please refer back to your confirmation e-mail.

  • Do you provide written quotes?

    We do provide written quotes. If you are a company that requires a quote, please use the Quote Request link. Our Quotes Department will get back to you as quickly as possible, but please allow 24 for a proper response.

  • How do I change my password?

    To change your password you will have to log into your DrillSpot.com account. If you cannot remember your password, please click on My Account and then follow the prompts under the "Forgot your password?" link. Once you have logged into your account click on "My Account," and then "Login Info." This will take you to a page where you can enter a new password.

  • How do I find what I need?

    We advise identifying the item you need based on model numbers and/or product specifications, not the pictures. Some of our images are provided by the manufacturers and therefore are not guaranteed to match the product. You can look through our categories, use our search function or our Narrow by Specification Tool on the far left side of the screen to assist in finding what you need.

  • How can I change or cancel my order?

    In order to provide the best customer service possible, we typically process our customers’ orders within 90 minutes. If you need to cancel or change an order, please contact us within this time frame. The best way to ensure your change or cancelation is made is to reply back to your order confirmation email with the information. Unfortunately, we cannot add items to an order without canceling the original order and placing a new one or placing another order for any additional items you missed the first time around. Our customer service team will gladly assist you with this process.

    If you don’t realize the error until after the 90 minute time frame, we will do our best to accommodate your changes, but we cannot make changes to an order after it has already shipped.

  • My card was declined, I have no order, but it looks like you have charged my card.

    Some card providers place a temporary hold on funds that are part of an unsuccessful charge or a declined transaction. If you do not have an order in our system, it is likely that the withheld funds are not actual charges. Instead, the withheld funds are temporary holds that will be released back into your account. Please contact your bank or credit card provider with concerns regarding holds. If you still require further assistance, please contact our customer service agents. Our system will never allow DrillSpot to capture the funds if your card is declined by our system.

  • Do you carry repair parts?

    While we do carry many parts for various items, we are not a manufacturer and cannot carry every part for every item. If you are not able to find the exact part you need on our site, please contact us and we will assist in providing suggestions of where to locate the necessary parts. Unfortunately we cannot special order any parts.

  • What if an item is out of stock?

    Unfortunately, we occasionally do run out of stock on various items. Some of these delays are beyond our control, but we update our site as soon as we have inventory available. If you would like to be notified when this occurs, simply click “Click here to be notified” under the Out of Stock notification on the product detail page, enter your email address and any notes, and we will advise when the product becomes available.

  • What taxes does DrillSpot.com charge?

    Orders shipped to Colorado addresses are subject to 2.9% sales tax. If you are a tax exempt company and shipping to a Colorado address, please contact our customer service department so that we can ensure taxes will not be assessed on your order.

    We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.


    NOTICE TO KENTUCKY CUSTOMERS:

    Drill Spot, LLC is not required to collect Kentucky sales or use tax, and does not collect sales or use tax from you. Your purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. Your purchase is not exempt from taxation in Kentucky merely because it is made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires all Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and to pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue.

  • Why did my credit card decline?

    When charging your credit card, you may receive one of the following errors:

    "Decline" means either you have insufficient funds or your expiration date is incorrect.

    "AVS mismatch" means that the billing address does not match the billing address in the credit card company's records.

    "Credit card number is invalid" means just that. A digit may have been transposed or may be missing, but the number as given is not a valid card number.If you attempt to charge the same credit card multiple times, you may be locked out and not be able to place an order on our site for approximately 24 hours.

    Please call our customer service line at 720-204-3660 for further assistance.

  • What if I never received an e-mail confirmation?

    Click here to access your account. Once logged in, you can print a copy of your confirmation/receipt.

    Please check your spam or junk filter for any email communication from [email protected] Add us to your list of accepted email addresses to ensure you receive up-to-date order information in the future.

  • I received an email saying I was refunded. Why isn’t the money in my account?

    Once we submit a refund request, the transaction may take five to eight business days to post to your account based on your credit card company. If the transaction still has not posted after this time, please contact your card provider to verify the posting date.

  • What if my item is damaged or defective?

    If you have received an item that is damaged or defective, please contact us via e-mail, phone or live chat. To help us locate your order, please have your order number or the name the order was placed under on hand. We will also need to know about the damage or the defect, and we will do what we can to rectify your order immediately.

  • Packing and sending your return

    When getting your item ready to send back, please make sure that the item meets the following guidelines:

    • The item is in its original box and original packaging
    • Item has not been assembled, installed or used
    • The product is sent with all of its parts and manuals
    • Any type of plastic covering or clam-shell has not been broken or destroyed

    Should the return not meet any of these guidelines, further additional fees may occur or the return may be refused with no refund. Contact Customer Service to request a return if you qualify, please include your order number and select "Return Request" as your subject.

  • Returns/exchanges for any other reason

    You have 15 days from the day you receive the item to contact us for the return/exchange. Please contact us via e-mail, phone or live help to authorize the return. Have your order number or name the order was placed with ready, and we will send you an RMA (return) number and instructions for return.

    To ensure the fastest return and refund process possible, please make sure of the following before sending out your package:

    • The item should be in its original box and original packaging.
    • The item should not have been assembled, installed or used
    • The product should be returned with all of its parts and manuals
    • Any type of plastic covering or clam-shell should not be broken or damaged.

    Should the return not meet any of these guidelines, the refund may be reduced or the return may be refused with no refund.

    Returns and refused packages will incur a 15% re-stocking fee; oversized items, products over 150 lbs. will incur a $25 restocking fee or 20% of the product cost, whichever is greater. Return shipping is the buyer's responsibility and original shipping charges on the order are not refundable, except in the case of DrillSpot error.

    Some products are not returnable for any reason, per the manufacturer's request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

  • The picture on the website doesn’t match what I received...

    Some of our images are provided by the manufacturers and therefore are not guaranteed to match the product. We advise purchasing via the model numbers and product specifications to ensure you receive the correct product.

  • Warranty and parts information

    Warranties vary by manufacturer; please contact us for defect within one year of purchase so that we can help facilitate your inquiry. DrillSpot will not be held responsible for defective products because we are not the manufacturer, but we will work to help make things right.

  • Where is my package?

    To view the status of your order, you will need your order number and the e-mail address used for the order; then simply click here. If you have further questions please contact us.

  • Can you export outside the United States?

    At this time, we cannot ship orders internationally, to freight forwarders, or to APO/FPO/Military addresses. All purchases intended for export outside of the U.S. will be rejected.

  • How much is shipping?

    The shipping rates listed in your checkout page are the rates that will apply on the order.

  • What are my shipping options?

    By default, you order will ship ground and be delivered in approximately 5 business days, as indicated at checkout. Some items have shorter or longer lead times, which will be listed on the product page and in the checkout process, including "Manufacturer Direct" items. Manufacturer direct items cannot be expedited and will ship directly to you when the item is ready.

    Priority and Expedited options speed up the processing and handling of your order but are not guaranteed shipping methods. We are not able to offer Priority and Expedited handling options on some large-quantity or multiple-item orders.

    Overnight shipping is the only guaranteed shipping method, and overnight orders must be placed by phone or live help before 12:00pm MST M-F and will incur additional, non-refundable costs. Please be advised not all DrillSpot products can be overnighted.

    We cannot ship on 3rd party shipping accounts.

  • When are orders processed?

    DrillSpot's business hours are Monday through Friday, 8 am to 4 pm MST. We do not process orders on Saturday, Sunday, or major US Holidays, nor do our carriers deliver on these days. Most orders are processed within 90 minutes and ship out within 24 hours during weekdays. This processing time is considered when calculating our estimated delivery dates. DrillSpot reserves the right to review and reject any order for any reason.

  • Who will deliver my order?

    DrillSpot uses UPS, FedEx, and other local couriers. We cannot deliver to PO Boxes, so please provide a physical street address for shipping. Some orders that are delivered via local couriers will require a signature for receipt of the product. Some delivering companies will not leave a product at your home without a note allowing them to do so. In these cases, the product will be sent back to the warehouse it was shipped from, delaying delivery.

  • Why did my order come in multiple packages?

    In order to fill your order as quickly as possible, your order may come from multiple warehouses.